Return Policy
We stand behind every shirt we print. If something is not right with your order, we want to make it right. Please read our return policy carefully so you know what to expect.
Return Window
You have 30 days from the date of delivery to request a return. Requests made after this window cannot be processed.
What We Accept
We accept returns and offer a replacement or refund when any of the following apply:
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Wrong Item Shipped
You received a different design, style, or product than what you ordered.
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Damaged on Arrival
The shirt arrived with holes, stains, tears, or other visible damage.
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Print Defects
The print is flaking, cracking, peeling, or fading right out of the package.
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Wrong Size
The size you received does not match the size listed on your order confirmation.
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Wrong Color
The shirt color you received does not match the color listed on your order confirmation.
What We Cannot Accept
To keep our prices fair and our process sustainable, we are unable to accept returns in the following cases:
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You Changed Your Mind
Returns for reasons such as not liking the design, the fit, or the fabric feel are not accepted. Please use our size chart before ordering.
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No Longer Needed
Orders that are no longer wanted or no longer needed cannot be returned or refunded.
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Ordered Wrong Size
If you ordered the wrong size for yourself, we cannot accept a return. Please review the size chart on every product page before checkout.
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Worn or Washed Items
Items that have been worn, washed, or altered cannot be returned.
Shipping and Delivery Delays
All orders ship from our facility in Buffalo, New York. Once an order leaves our facility, it is in the hands of the carrier. Shipping delays caused by the carrier, weather, customs, holidays, or other factors outside of our control are not our responsibility and are not grounds for a refund.
If your order has not arrived within a reasonable timeframe, please contact the carrier with your tracking number first. If you still need help, reach out to us and we will do what we can to assist.
How to Request a Return
To start a return, email us at marketplace.orders@tshirtgang.com within 30 days of delivery. Please include:
- Your order number
- A short description of the issue
- Clear photos of the item showing the problem (for damaged, defective, or wrong items)
We will review your request and respond within 1 to 2 business days with next steps.
Refunds and Replacements
Approved returns can be resolved with either a replacement shirt or a refund to your original payment method. Refunds are processed within 5 to 7 business days after the return is approved. Depending on your bank or card issuer, it can take an additional few days for the refund to appear on your statement.
Questions?
If you have any questions about our return policy or need help with an order, please reach out at marketplace.orders@tshirtgang.com.